Refund policy

Nouriva Fitness sells downloadable digital products, personalized plans, and online coaching services. Because these products cannot be physically returned, refund rules differ from those applying to physical goods.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

Refund Request Period

Refund requests must be submitted within 14 days of purchase. Submitting a request does not automatically guarantee a refund. Each request is reviewed according to this policy and applicable law.

Eligible Refund Situations

A refund, replacement, or other suitable solution may be provided when:

  • The customer was charged more than once for the same order

  • The wrong digital product was delivered

  • A supplied file is corrupted or cannot be opened

  • A verified technical issue prevents access and we cannot resolve it

  • A personalized service has not started and cancellation is requested promptly

  • The product is materially different from its published description

  • A refund or other remedy is required by applicable consumer law

We may first attempt to solve a technical problem by providing a corrected file, replacement download link, or access assistance.

Non-Refundable Situations

Unless applicable law requires otherwise, refunds are generally unavailable when:

  • A digital guide or ebook has already been successfully accessed or downloaded

  • The customer changes their mind after receiving or accessing the digital content

  • Work on a personalized nutrition or training plan has already begun

  • A coaching session has already taken place

  • The customer misses a booked session without following the rescheduling terms stated on the product page or booking email

  • The customer purchased the wrong product despite clear product information

  • The issue results from an unsupported device, software, or internet connection

  • The request is based only on personal expectations or the absence of a specific health, fitness, nutrition, or weight-management result

  • The purchased file was shared, copied, redistributed, or used contrary to its licence

Immediate Digital Access

Where permitted by law, customers may be asked at checkout to consent to immediate supply of digital content and acknowledge that cancellation rights may be affected once downloading or access begins.

Personalized Services

If a customer requests cancellation before work begins, we may approve a full refund. If work has already started, any refund will depend on the work completed, the product terms, and applicable law. Completed and delivered personalized plans are generally non-refundable unless defective or materially different from what was purchased.

Coaching Rescheduling

Requests to reschedule a coaching session should be made at least 24 hours before the scheduled time. Late cancellation, repeated rescheduling, or failure to attend may result in the session being treated as used, except where otherwise required by law or agreed due to exceptional circumstances.

How to Request a Refund

Email with:

  • Your full name

  • Order number

  • Email address used at checkout

  • Product name

  • Reason for the request

  • Screenshots or other relevant information, where applicable

Approved Refunds

Approved refunds are sent to the original payment method. We aim to initiate an approved refund within 5–7 business days. Your bank or payment provider may require additional time to display the funds.

Refunded orders may lose access to the related digital product, personalized plan, customer portal, or coaching service.

Health and Fitness Results

Nouriva Fitness does not guarantee specific health, fitness, strength, nutrition, or weight-management results. Individual results depend on many personal factors and the absence of a desired result does not by itself qualify a purchase for a refund.

Contact

For help with an order or refund request,