Privacy policy

 

This Privacy Policy explains how Nouriva Fitness, operated , collects, uses, stores, and shares personal information when you visit our website, purchase a product, complete a questionnaire, join online coaching, or contact us.

Information We Collect

Depending on how you use the store, we may collect:

  • Name, email address, phone number, and billing address

  • Account, order, transaction, and product-access information

  • Messages sent to customer support

  • Questionnaire responses, goals, food preferences, training experience, routine, and information voluntarily supplied for a personalized service

  • Coaching booking details and service-related communications

  • Device, browser, IP address, pages viewed, referral source, and website interaction data

  • Marketing preferences and cookie choices

Payment information is processed by payment providers. Nouriva Fitness does not normally receive or store complete credit or debit card numbers.

Health and Wellness Information

Some personalized services may require information about your fitness experience, dietary preferences, allergies, injuries, limitations, or general wellness goals. Only provide information that is relevant to the service.

We use this information to prepare or deliver the service you requested. It is not used to provide medical diagnosis or treatment. Where the law treats this information as sensitive personal data, we process it only with an appropriate lawful basis, including your explicit consent where required.

How We Use Information

We may use personal information to:

  • Process payments and orders

  • Deliver digital products and personalized plans

  • Arrange and provide online coaching

  • Send order, access, service, and account communications

  • Respond to questions and provide support

  • Prevent fraud, misuse, and security incidents

  • Maintain transaction and business records

  • Improve our website, products, and customer experience

  • Send marketing messages when you have consented or when otherwise legally permitted

  • Meet legal, tax, accounting, and regulatory obligations

Legal Reasons for Processing

Depending on the circumstances and applicable law, we process information because it is necessary to perform a contract with you, comply with a legal obligation, support a legitimate business interest, protect legal rights, or because you have provided consent.

You may withdraw consent at any time where processing is based on consent. Withdrawal does not affect processing already completed lawfully.

Shopify and Service Providers

Our store is hosted on Shopify. We may share information with trusted providers that help us operate the business, including:

  • Shopify and ecommerce service providers

  • Payment processors

  • Digital-download and file-delivery providers

  • Email and customer-support platforms

  • Appointment and video-coaching services

  • Analytics, security, fraud-prevention, and advertising providers

  • Professional advisers and authorities where legally required

Providers receive only the information reasonably required to perform their services and may process information under their own privacy terms.

We do not sell personal information for money. Certain advertising or analytics activities may be treated as a “sale,” “sharing,” or targeted advertising under some privacy laws. Where required, we provide consent or opt-out controls.

Cookies

We and our service providers, including Shopify, may use cookies and similar technologies to:

  • Operate essential store functions

  • Remember preferences and shopping-cart activity

  • Maintain security

  • Measure website performance

  • Understand visitor activity

  • Support advertising and personalization where permitted

Where required, non-essential cookies are used only after consent. You can use the cookie banner or browser settings to manage available choices. Disabling some cookies may affect website functions.

Marketing Communications

If you subscribe to marketing, we may send news, offers, product updates, or fitness and nutrition content. You can unsubscribe through the link in any marketing email or by contacting us.

Transactional messages concerning an order, download, account, personalized plan, or coaching service may still be sent when necessary.

Data Retention

We retain personal information only for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with legal obligations. Retention periods may differ depending on the type of information and applicable law.

Questionnaire and coaching information is retained only while needed to provide the relevant service and for a reasonable support period afterwards, unless a longer period is legally required or you request deletion where available.

Security

We use reasonable administrative, technical, and organisational measures to protect personal information. No online transmission or storage system can be guaranteed to be completely secure.

International Processing

Shopify and other providers may process information outside your country. Where required, appropriate safeguards are used for international transfers.

Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to your personal information

  • Request correction or deletion

  • Request restriction of processing

  • Object to certain processing

  • Withdraw consent

  • Request a portable copy of certain information

  • Opt out of certain advertising, sale, or sharing activities

  • Complain to the relevant data-protection authority

To submit a privacy request, email. We may need to verify your identity before completing the request.

Children’s Privacy

Our products and services are not intended for children under 18 unless purchased and supervised by a parent or legal guardian. We do not knowingly collect personal information from children contrary to applicable law.

Third-Party Links

Our website or digital products may link to third-party websites. Nouriva Fitness is not responsible for their content, security, or privacy practices.

Policy Changes

We may update this Privacy Policy when our practices, services, providers, or legal obligations change. The updated version will be published on this page with a revised date.